Tuesday, May 11, 2010
Monday, May 10, 2010
Eradicating Polio
In the last week of April I got a 3 three day job offer to work at the polio control cell. I was more than happy as they were paying good and the work sounded really easy.
On the first two day I worked as the data entry operator and on the last day I used my call centre experience in to good use and attended the calls coming from all over the country.
All in all I can say that it was a fun job and it was a very easy way to earn some much needed quick cash but when I look back at those three days my heart fills up with sorrow and I feel guilty as I was a part of this campaign that was a total flop in my eyes.
The purpose of the campaign was to dispatch polio vaccination teams to the areas where the polio teams didn’t reach. Sounds really easy but thanks to I don’t know who the process has been made really complicated. They have made it a 3 step process over the years.
Step 1: receive the call from the effected areas.
Step 2: forward complain to the call forward team who call the DHO of the effected area, he/she dispatches the team.
Step 3: the data of the call is entered into an excel sheet.
Fair enough, but all of this didn’t work because the people were only in it for the easy cash and no one had the motive of social welfare.
Really innocent people from the rural areas kept on calling and only 10% of the complaints were properly answered.
I seriously don’t want to go into all the dirty details of the campaign but I’d like to highlight just one thing. Only 25 complaints were received via sms and the officials ran a ticker on the official television network that more than 15000 sms were received.
Now you people can guess what was going on at the polio control cell.
On the first two day I worked as the data entry operator and on the last day I used my call centre experience in to good use and attended the calls coming from all over the country.
All in all I can say that it was a fun job and it was a very easy way to earn some much needed quick cash but when I look back at those three days my heart fills up with sorrow and I feel guilty as I was a part of this campaign that was a total flop in my eyes.
The purpose of the campaign was to dispatch polio vaccination teams to the areas where the polio teams didn’t reach. Sounds really easy but thanks to I don’t know who the process has been made really complicated. They have made it a 3 step process over the years.
Step 1: receive the call from the effected areas.
Step 2: forward complain to the call forward team who call the DHO of the effected area, he/she dispatches the team.
Step 3: the data of the call is entered into an excel sheet.
Fair enough, but all of this didn’t work because the people were only in it for the easy cash and no one had the motive of social welfare.
Really innocent people from the rural areas kept on calling and only 10% of the complaints were properly answered.
I seriously don’t want to go into all the dirty details of the campaign but I’d like to highlight just one thing. Only 25 complaints were received via sms and the officials ran a ticker on the official television network that more than 15000 sms were received.
Now you people can guess what was going on at the polio control cell.
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